At Letting Go Labs, we are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the rights available to you under applicable data protection laws.
Who We Are
Letting Go Labs operates the Letting Go mobile application and the website LettingGoLabs.com.
Our mission is to provide educational content, self development resources, audio recordings, and wellbeing tools designed to support personal growth and emotional wellbeing.
If you have any questions regarding this Privacy Policy, you can contact us at:
Depending on how you use our services, we may collect:
• Contact information you voluntarily provide, such as your name or email address.
• Information submitted through contact forms or support requests.
• Anonymous usage information relating to app activity and performance.
• Device information, including device type, operating system version, and app version.
• Technical information such as crash reports, diagnostic data, and performance metrics.
• Website analytics data used to understand visitor behaviour and improve our services.
We aim to collect the minimum amount of information necessary to operate and improve our services.
How We Use Information
We may use information to:
• Provide and maintain our website and mobile application.
• Improve user experience and service quality.
• Monitor and analyse performance and reliability.
• Respond to enquiries and support requests.
• Detect, prevent, and address technical issues.
• Comply with legal obligations where required.
We do not sell, rent, or trade personal information to third parties.
Legal Basis For Processing
Where applicable under UK GDPR and other data protection laws, we process information on one or more of the following bases:
• Your consent.
• The performance of a contract or service you have requested.
• Compliance with legal obligations.
• Our legitimate interests in improving, maintaining, and protecting our services.
Third Party Services
The Letting Go app and website may use third party services that collect information in accordance with their own privacy policies.
These services may include:
• Google Play Services
• Google Analytics
• Google Ad Services (if enabled in the future)
• Website hosting providers
• Payment processing providers
We encourage users to review the privacy policies of any third party services they interact with.
Data Retention
We retain information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer required, it will be securely deleted or anonymised where practical.
Data Security
We take reasonable administrative, technical, and organisational measures to protect information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users provide information at their own risk.
International Data Transfers
Some third party providers may process information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.
Children's Privacy
The Letting Go app is not directed towards children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete that information promptly.
Your Rights
Depending on your location and applicable laws, you may have the right to:
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to certain types of processing.
• Request restriction of processing.
• Request transfer of your information where applicable.
• Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any changes will be posted on this page and will become effective immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your information, please contact:
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